Refund Policy
Refund Policy – Wire Wings
Effective Date: October 6, 2025
At Wire Wings, every piece is crafted with care — from custom art commissions to exclusive merch. Because our work is highly creative and often one-of-a-kind, refunds are handled differently depending on what you purchase.
1. Art Commissions (Custom Work)
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Non-Refundable Once Started: Due to the time, labor, and creativity invested, art commissions are non-refundable once work has begun.
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Before Work Begins: If you cancel before I start your piece, you may be eligible for a partial refund (deposit is non-refundable).
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Edits & Revisions: I’ll work with you through agreed revisions to ensure your vision is met. Once final files are delivered, no refunds or exchanges are available.
Merch (Apparel, Stickers, Prints)
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Refunds & Exchanges: Eligible only if the item arrives damaged, misprinted, or incorrect. You must contact us within 7 days of delivery with photos of the issue.
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Wrong Size / Change of Mind: Unfortunately, we cannot accept returns or exchanges for sizing issues or buyer’s remorse on merch orders.
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Custom Printed Items: Any personalized/customized merch is final sale.
3. Process for Refund Requests
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If your order qualifies under the policy above, email orders@wirewingsofficial.com with:
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Your order number
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A description of the issue
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Photos (if applicable)
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We’ll review your request within 3–5 business days and update you on next steps.
4. Shipping Costs
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Shipping fees are non-refundable.
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If an item is approved for return, you may be responsible for return shipping unless the mistake was on our end.
5. Final Note
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Wire Wings is a small independent art brand. Every order supports creativity and individuality. While refunds for custom art are limited, I’m committed to making sure you’re satisfied with your experience.